FAQ

How can I contact you?

• Please send inquiries through our contact form within this website.

When can I expect my order to be delivered?

• We make every item to order, except for pre-order items. We want everything to be fresh and new for our customers. Because of that, orders are not shipped instantaneously. We ship orders from home base by USPS Priority 2-5 days.

• You will receive a confirmation email when your order has been sent from PayPal including a tracking number.

What’s your return policy?

• Exchanges for a different size are accepted for apparel and wearables within 14 days if the product is unopened and in resalable condition. You will be responsible for the cost of shipping the original product back, plus the additional shipping charge of sending the new size to you. Any custom made apparel are exempt from exchanges or returns.
  
  
  

Wrong address?

• If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

What happens if the item(s) I’ve received are faulty, incorrect, damaged, or lost?

• We are deeply sorry for the inconvenience. We vow to ensure our customers a high quality retail experience. If you find a problem with your order, please contact us. Include details about the order and the nature of the problem and we will do our best to resolve the issue as soon as possible.

• Any lost items due to the shipper is not our responsibility. The moment a tracking number has been created and provided, the courier must be contacted for resolution.

• Please file a claim through USPS here. Tracking numbers for orders are provided to you via an email from us when the label is created.